Frequently Asked Questions

Are your products organic?

While our ingredients come from organic farms, the certification process is time-consuming and costly for a new company. We’re committed to sourcing organic ingredients and are actively working toward official certification.

Do you make your products with ingredients from your farm?

From time to time, we offer special edition products featuring flowers and ingredients from our farm. Most of the ingredients in our products are sourced from trusted farms across the U.S.

How long have you been making these products?

Dr. Max has been creating these products for his patients and practice on a small scale for nearly 10 years. In 2023, he began the exciting journey of expanding his efforts to serve a larger community which is how Dr. Max’s was born.

Where do you produce your products?

We produce our products in Los Angeles, California.

If your products are multi-purpose, does that mean they aren’t as effective?

Many mainstream products are marketed for one specific use, even though they can serve multiple purposes. Brands do this to encourage you to buy more products. We’ve taken a different approach—our products are designed to be as effective as possible for multiple uses, so you can get the most out of each one. This way, you have a single product that works for everyone in your family, and for many different concerns. 

What do I do if my packaging is damaged?

At Dr. Max's, we prioritize sustainability by using eco-friendly packaging. This may result in minor imperfections, like small dents or scratches, which do not affect product quality or safety. Embracing these variations reflects our commitment to environmental responsibility. If your product arrives severely damaged, please reach out to us at info@drmaxs.com. Thank you for supporting our efforts toward a healthier planet.

Are your products safe to use during pregnancy and postpartum?

Absolutely. Many of our products were created with pregnant and postpartum people in mind.

Do your products have fragrance?

We use no artificial fragrances. Any scent comes naturally from the ingredients themselves (like olive oil or beeswax), and even those are mild.

Are your products hypoallergenic?

While we use gentle, thoughtfully chosen ingredients, we cannot guarantee that a reaction will not occur. Always patch test a new product before full use, especially with sensitive skin. Do not use a product if you are allergic to any of it's ingredients.

Are your products vegan and cruelty-free?

All products are cruelty-free. Most are vegan, but a few contain beeswax or other natural ingredients derived from animals.

Where do you ship?

We currently ship within the U.S. We are planning on expanding internationally in the near future.

How long will my order take to arrive?

Orders typically ship within 2–4 business days. 

You’ll receive tracking info as soon as it’s on the way.

Can I make changes to my order after I place it?

All orders are unchangeable once submitted but email us as soon as possible at info@drmaxs.com and we’ll do our best to help. 

What’s the difference between the Salve-All and Baby Balm?

Salve-All is our multi-purpose hero—it’s designed for the whole family and can handle everything from dry skin to bug bites. Baby Balm is our gentlest formula, made just for babies’ delicate skin.

Is your packaging eco-friendly?

Yes! All of our packaging is recyclable or reusable.

How should I store my products?

Store in a cool, dry place- just like you would any all natural product. 

When sealed properly they are leak proof but some of our products may soften in warm temperatures, that is perfectly normal and safe.

Take them everywhere you would take your baby!

Is your Diaper Ointment FDA-approved?

Our Diaper Ointment is classified as an over-the-counter (OTC) product and is made in an FDA-registered facility following all applicable guidelines and safety standards. For more information on this, email info@drmaxs.com.

What makes your zinc oxide "all-natural?"

Our zinc oxide is sourced from real mineral rocks in Australia without any chemicals processes. We do not use any synthetics. Making it one of the only all-natural zinc oxide products on the market.

Are your products EWG certified?

Yes our salve-all, diaper ointment and baby balm are EWG-Compliant and certified EWG!

Meaning all of the ingredients used meet the strict safety standards of the Environmental Working Group (EWG)- no toxins, no hormone disruptors, and nothing unnecessary.

Do your products treat or cure medical conditions?

Our products are not intended to diagnose, treat, cure, or prevent any disease. They’re designed to support everyday skin care and wellness using safe, high-quality ingredients. If you have a specific medical concern, we recommend speaking with your healthcare provider.