Shipping policy

Our Shipping Policy:

Where We Ship
We currently ship within the United State, United Kingdom and France. We’re working on expanding to more countries internationally—stay tuned!

Processing Time
Orders are processed within 2–4 business days. You’ll receive a confirmation email with tracking info as soon as your order is on its way.

Please note: We do not process or ship orders on weekends or holidays.

Shipping Rates
We charge a flat rate on all shipping: $10 economy and $20 express. We offer free domestic, standard shipping on orders over $60.

Delivery Estimates
Economy shipping usually arrives within 2–8 business days once shipped. Delivery timelines may vary depending on the carrier and your location.

Order Issues or Delays
Once your order has shipped, the carrier is responsible for delivery. If your package is delayed, lost, or damaged in transit, please reach out to the shipping provider first. If you still need help, feel free to contact us at info@drmaxs.com—we’ll do our best to assist you. 

Incorrect Addresses
Please double-check your shipping address at checkout. We can’t guarantee changes after an order has been placed, and we are not responsible for orders shipped to incorrectly entered addresses. Incorrect addresses are not subject to refunds. Orders placed without a billing address will cause delays in fulfillment.

Returns
Because our products are personal care items and we are small business, we are unable to accept returns at this time. If something arrives damaged or there’s an issue with your order, please email us at info@drmaxs.com and we’ll make it right.